We’ve all been there…the staff meeting where someone is rolling their eyes and someone else is pushing the same point for the last 20 minutes. We don’t all choose our coworkers. Some of them drive us nuts, others feel like family. But we could all learn how to communicate better at work in order to avoid those inevitable conflicts.
Whether it’s your coworker, boss, employee, or your customer, we have to interact with others in a professional capacity. Those conversations that we have – via email, phone, or in-person – all impact our professional relationships and accomplishments.
So what’s the best way to improve workplace communication?
That’s easy: a communication workshop.
When you constantly argue or have conflicts with people at work, that stress impacts you physically and emotionally. Now is the time to decide how important your daily interactions are to your professional growth – not to mention your stress levels! How you communicate can affect your health as well.
To communicate better with co-workers, you need to learn the basics of effective communication. Don’t worry, there’s a bonus here: Learning to communicate better at work also carries over to your personal life.
Say goodbye to those door-slamming arguments at home!
Why Will Communication Improve my Professional Life?
Changing the way we communicate at work offers extensive benefits. When we effectively and efficiently communicate our needs in a professional setting, we minimize conflict and maximize productivity.
Better communication means bigger accomplishments.
A communication workshop for office interaction is specifically geared towards professional encounters and understanding the various and varied strengths each person brings to a professional endeavor.
Offices are filled with different personalities to fill different needs within an organization. It’s a necessity but also a sticking point for many employees.
Taking a communication workshop offers countless potential benefits. If you do a workshop together with your coworkers or staff, you’ll all be learning together. While that might not sound ideal to the introverts among us, it’s actually incredibly helpful!
Learning together offers commonalities that might not currently exist.
When coworkers don’t interact often or perhaps just don’t see eye-to-eye, taking a workshop to learn new communication techniques for the workplace can help both sides improve their efforts.
In using the techniques learned at the shared workshop, each side can recognize the efforts put forth by the other…even before those techniques are fully mastered.
Taking a communication workshop entails setting aside several hours or days to commit to learning. It includes a lot of interactive learning for participants to begin utilizing new techniques. The success of a communication workshop is determined by the participation and commitment of the students.
How to Communicate Better at Work
To learn to more effectively communicate, here at Thinker Base we use what is called the Process Communication Model.
The Process Communication Model (PCM) was developed by Dr. Taibi Kahler in the 1970s. Since he first started observing and categorizing personality traits, Dr. Kahler’s PCM methods have been utilized by NASA, Pixar, Coca-Cola, IBM, Microsoft, and more.
To say that PCM is effective is an understatement. The PCM approach is systematic, simple to use, and backed by sound scientific research.
Being able to implement these techniques allows you to listen to a coworker, observe second-by-second verbal and nonverbal cues, and in turn convey your own information in a way that this person can understand.
For example, a coworker who sends an email with only three words isn’t trying to be rude (most likely). That person simply communicates in a succinct manner and expects a similar reply. A reply riddled with emojis will feel irritating.
Similarly, you might feel that an employee who hesitates in answering your question may be hiding something. But rather, that person simply requires additional time to sort through ideas to correctly and thoroughly reply.
We all have preferences in how we communicate. We have styles and we perceive things differently – that’s the beauty of humanity!
But those differences can cause conflict when they’re not understood.
Learning PCM means you can observe, understand, and interpret an interaction with someone to maximize its potential and to minimize miscommunications.
Learning the Process Communication Model is how you communicate more effectively at the office.
The Process Communication Model Learning Focus
The main difference between PCM and other communication teaching models is the collaboration between verbal and nonverbal communication techniques.
Lots of companies talk about watching for body language when they talk about interpersonal communication. But, what does that even mean?
If you’re not trained in how to read body language, you’re undoubtedly just trying to interpret based on your own experience. Just saying “watch body language” doesn’t help. You need to understand what you’re looking for, including subtle cues and subconscious behaviors…especially your own.
Most communication training out there focuses on content – it’s what you’re saying and what the other person says in return.
Just because you and another person might be saying the same content (words, phrases, commonalities) doesn’t mean your personalities are similar or that you’re actually headed in the same direction.
Learning the Process Communication Model means learning to identify, on a second-by-second basis, the subtle cues offered by the person you’re speaking with.
Learn to recognize these in every interaction you have and, trust us, you’ll love watching those moments of conflict at work disappear!
Improve Workplace Communication at Workshops
There are two specific PCM workshops that are great for groups of staff or management teams. The Core Topics Communication Workshop is a foundation – learn communication skills and then implement them!
Core Topics is ideal for team-building. Your group can walk away from this workshop with tons of new tools to practice. You’ll love how these techniques change the way you interact with the world.
A follow-up course is the “Advanced PCM: Conflict Resolution” workshop. In this 2-day course, you learn why people’s communication preferences shift and how to deal with distress signals.
Moving into the conflict resolution phase is ideal for management-level team members.
Recognizing and defusing distress in each variation of communication preference will create a more pleasant environment for everyone at work.
What do you think? Is it time to work on workplace communication?